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FAQ's : Gas Boilers Replacment, Plumbing

Posted by: Kilroe | Posted on: Dec 11th, 2012

Do you have a call-out charge for your plumbing and heating services in Dublin?
New gas boilers or oil boilers quotes usually do not carry a call-out charge, we give you a quote for completing the job at this stage (we have a few exceptions…)
For repairs we have a call out charge of €60 (excl 13.5% vat) which we credit back to the customer as the first hours labour when the repair is carried out (most of our plumbing and heating repairs are completed within an hour).

2. I want a radiator fitted in my home. Will you charge me to have a look ?
Our price page on our website gives a breakdown of our charges here, however if you need us to come out to do an exact specification for the job we charge a call out fee of €60. Kilroe Heating & Plumbing can give you a quote for fitting only or supply and fit of your new radiator.

3. Do you take the old boiler/radiators away or do I pay for that extra?
We are happy to remove your old boiler for recycling at no extra charge to you and fix up any mess at the end of a job. However we do not box-in pipe work unless specified at the time of the quote.

4. Will I incur a call out charge, if you repair my boiler and within a month it breaks down again?
No, in this instance there is no charge, any work carried out by Kilroe Heating and Plumbing carries a one year guarantee this includes any parts fitted that were supplied by us.

5. If Kilroe Heating and Plumbing fitted a new boiler and it breaks down after 3/6 months do I call Kilroe Heating or the manufacture?
We advise you to call us first, we can review the issue over the phone with you and arrange a call out the same day or the next. Our plumbing team can quickly establish if it’s a manufacture repair or not and we can resolve it as soon as possible.

6. Why do I need an annual service on my gas boiler?
The Register of Gas Installers of Ireland, The Association of Plumbing & Heating Contractors of Ireland (APHCI) & Bord Gáis Energy all advise that you have your boiler serviced every year. Our annual service ensures that your gas boiler is working properly and is safe, more and more customers tell us that their home insurance company also requests that they have an annual gas boiler service.

7. Will Kilroe Plumbing fit parts for me if I buy them myself?
We pride ourselves on sourcing parts at very competitive rates and passing these onto you, we can supply you with a couple of quotes from different suppliers if necessary. We can fit parts that you supply but we offer you NO guarantee on these parts and should you supply us with the wrong part a fitting payment will still be required.

Comments (1)

John Reidy - Reply
13 Dec 2012

Good to know about this, found you on the RGI site

 

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